Service Engineer
Tripod Vietnam (Bien Hoa) Electronic Co., Ltd. · Full-time · Bien Hoa
08/2025 → 03/2026
- Used AI tools (Claude, Gemini, ChatGPT) to speed up troubleshooting research, script small automation tasks and write clear technical documentation.
- Built and managed Hyper-V and VMware virtual machines for development and testing environments; set up snapshots and backup/restore that cut recovery time from hours to minutes.
- Supported 300+ employees, analysing and resolving hardware, software and Windows issues to minimise downtime.
- Designed a network topology and upgrade plan for a company area; management approved it and I coordinated the rollout with vendors and internal teams.
- Deployed virtualized Windows Server instances and antivirus across all workstations, keeping systems secure and up to date.
- Partnered with cross-functional departments to resolve day-to-day IT issues.
- AI tools
- Automation
- Hyper-V
- VMware
- Windows Server